How Can We Help You Every Single Day?

The services that we offer are designed to ease your day to day burden, but they also provide outsourced assistance at every stage of the patients journey. From making an initial appointment to post operative communication, we have created a well organized support network that handles the needs of the patient as well as allowing you to focus solely on the level of care and attention that you provide. It is this streamlining of office management that allows everybody to focus on what they do best, benefitting the lives of the patient as well as your own day to day productivity.

Here are the services that we offer in detail: -

Appointments Reminder:

Reminding patients of their appointment times is a crucial function, as it ensures that they get the attention they require while you can maximize your productivity on any given day. Our support staff will handle this for you, enabling you and your own employees to concentrate of more strategic and patient focused tasks.

Patient Chart Audit and Monitoring:

Patient files are a labyrinth of information, and detail any appointments, medical tests or surgical procedures that are scheduled for each patient. Our staff will review your individual patient files as required, and take care to co-ordinate with your office and effect any necessary action. Of course all patient files are treated as confidential documents, with our staff members only having access to the information that is needed.

Patients Insurance Eligibility Checking:

Medical insurance is an important consideration, and patients must have the proper eligibility to receive your attention. Our staff will take the time to perform the relevant checks on each of your patients 24 hours before their scheduled appointment, and forward all of the information that we find onto your office. This can help to ensure a clarity of communication with patients and reduce the amount of issues that your office needs to deal with on a daily basis.

Patient Lablog Check:

Lets face it, even with the best will in the world processes can become overly complicated and files can be misplaced. If you are not careful much of your day can be spent dealing with the complexities of paperwork, but at MediAid we would shoulder this burden for you. Our staff will review each patients lablog and track missing radiology or lab reports, while following up to locate and retrieve any missing files.

Scanning Documents and Maintaining Patient Files:

More and more offices are moving away from paper based files and towards the electronic storage of documents, but this process needs an organized and technologically aware approach to be successful. At MediAid we will facilitate the remote scanning, storage and transferring of all patient related documents, all through our office EMR system. While maintaining their integrity, our system also allows us to locate and reference any document in an swift and efficient manner.

Patient Payment – Entering and Updating Through the EMR and Billing System:

Although your patients care and good health remains the focus of your practice, a poorly managed billing system could greatly hinder this orientation. You need to be paid correctly and on time for your services, and our staff will make sure that this practice is upheld. By entering and updating the relevant information through the EMR and billing system, you can easily submit the necessary forms and manage the process effectively.

Referral Management:

A patients condition is not always an easy to diagnose one, and in many cases referrals are made between general and specialist medical practitioners. As medicine is such a diverse field to operate in, MediAid recognizes the importance of organizing and storing each document of referral for every single patient. Whether this is required for their medical records or future audit, you can rest assured that the document is safe and easy to locate within our system.

Patient Communication:

Of course, one of the most functions performed by any medical center is direct communication with the patient. Aside from their appointment reminders, it is also necessary to communicate the results and finer details of normal, abnormal lab, radiology and other reports, and the staff at MediAid are well versed in the art of customer service and interaction. This allows you to focus on diagnosing and treating your patients while we strive to inform and reassure them.

Seeking Authorization and Prior Approval:

Patients can require a medley of different examinations and procedures at any given time, and it can be a full time task simply to balance these and validate the necessary insurance documents. Our dedicated staff will make all these calls and enquiries on your behalf, to gain prior approval and cover for medical treatments, diagnostic tests like MRI and surgical procedures. With this time sensitive and often arduous task outsourced, your time is freed to tackle a range of more pressing strategical issues.

Billing Coordination and Financial Management:

With the financial performance of your operation firmly in mind, your establishment can also benefit from our high quality billing coordination service. Our staff is fortunate to boast a team of experienced medical billing representatives, who will review your transactions to highlight any backlog and provide a detailed and daily report. They can even coordinate with your own billing representative and follow up each query as it is raised, ensuring that any anomalies are resolved quickly and efficiently.

Vaccination Reporting and Pediatrics:

The issue of vaccinations remains a sensitive across many demographics of society, and divides opinion depending on belief or individual experiences. The fact remains that many parents choose to vaccinate their children to protect them from disease and illness, and it is crucial to monitor your patients rigidly to see which infants have received specific treatments. Our staff at MediAid will check the EMR system and provide updates to the Citywide Immunization Registry (CIR), helping to maintain a clarity and purpose of significant medical information.

Pre and Post Operative Communication:

No patient enjoys surgery or surgical procedures, but these difficult experiences can be eased by a good quality of communication with the medical body in question. Our staff are committed to providing outstanding customer service on behalf of your medical center, by providing pre and post operative communication. This includes calling your patients the day before their surgery to deliver crucial information, in addition to following this up with a call after surgery to check on the patients well being and any concerns they may have.

Playing a Pivotal Role in Your Patients Journey

There can be little or no doubt that your patients experience a physical and emotional journey through the course of their treatment, and it is the ultimate goal of MediAid to play a pivotal role in making this journey as comfortable as possible. We share your desire to deliver good customer care, and believe that through collaboration it is possible to provide the very best possible treatment alongside an efficient and organized management service. By taking advantage of our services, you are employing a significant ally in the quest to create the ideal patient experience.